SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Iheart Pet Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://iheartpetshop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Tired of having your pet taking room in bed. This camita will solve the problem for you this very good price, it is very soft make you want to caress it, my kitty loves it, it comes well-packed and when opening it doesn't smell bad, in the photo you see the center more defined than it really is, I found it prettier than the picture, I loved it. Recommended you will love it.
my dachshunds love it... big enough for 2 dwarf dachshunds
Order received. It's fine. Our adyushka also likes :))) we still put under it a heater, in winter it will be generally excellent, for our baby.
Заказ доставили на дом. Хорошее качество, все как в описании
super mooi bed. mijn hond is er verzot op. ligt er graag in..
At first I was upset, but then everything became fine. Came in a vacuum. Therefore, it was very flat and small, as it seemed to me. Very flat. But! I began to spread the filler with my hands and it became big and puffy. The cat immediately climbed and sits purring. Does not want to leave)) a good bed! Very fast shipping via plus
Hello Great product I really recommend My dog loved The color is just perfect Really beautiful Received quickly I would recommend it again Thank you
Доставка супер, побиты все рекорды. Из Поднебесной до Ставропольского края 7 дней. Подушка хорошая, собачке пришлась по душе.
Amazing, soft, perfect
Me encanto, muy lindo y suave, a mi perrita le gustó mucho
Awesome bagel, Pts fast delivery, I think kotya will appreciate it!
супер лежанка качество отличное! приятная на ощупь и большая, как хотели! В СПб заказ пришел очень быстро! Медвежонок пока смотрит настороженно, а кот очень заинтересовался и хочет отжать эту кровать себе
Good bed, very soft. At delivery was packed in a vacuum, quickly cleared. I took the size m. The dog is very happy!
I'm delighted! Excellent cot for a dog. I have an adult Spitz fit perfectly in size. The material would be very soft sleeping itself in it) there is no rich smell. Came about a month less even.
Very fast shipping! All Super polushka is not torn, large sizes
Posłanie dotarło chyba w 3 tygodnie, bardzo mięciutkie,ciepłe, przyjemne w dotyku i grube. Gucci mega zadowolony :)
My enchanted French bulldog, he's still small is 5 months old. Perfect
Thank you very much fast delivery, no smell
Очень быстрая Доставка, отличное качество, запаха нет. Собака в восторге)
Beautiful and soft, there is no smell, I bought a gift for a cat but in size for a medium dog))) very beautiful thing! 5 stars definitely recommend, the color on the phone turned out a little different
Fast shipping. Good mat